This message is being sent on behalf of Laura Snideman

Hon. Mayor and Members of the City Council:

This is the report for the week ending June 5th, 2020.

• Meeting Notes

The next City Council meeting is scheduled for Tuesday, June 9th. Closed Session begins at 6:00 P.M., followed by a Special Meeting of the Richmond City Council at 6:30 P.M. The agenda may be found by clicking this link: June 9th City Council Agenda.

• Coronavirus (COVID-19) Updates

The following information is an ongoing list of resources and significant updates regarding COVID-19.

California Disaster Relief Assistance for Immigrants (DRAI)

COVID-19 Small Business Resources

Many small businesses in the City of Richmond are struggling due to the Shelter in Place order. In an effort to support small businesses, the City has been diligently updating the Business Development website with the most up to date resources.

Resources that are useful for small businesses include but are not limited to:

Small Business Hotline  - Recently, the Workforce Development Board of Contra Costa County has started operating a hotline to connect businesses and workers to helpful federal, state, and local programs.  Businesses and workers can call (833) 320-1919 to receive resources and referrals on loans, grants, unemployment insurance, payroll subsidies, and other issues of concern.

CARES Act Paycheck Protection Plan (PPP) – Recently added $301 Billion of funding to support small business through loans which can be forgiven if funds used to retain workers.

Disaster Unemployment Assistance  - US Department of Labor, Employment & Training Administration Disaster Unemployment Assistance program provides unemployment benefits to individuals who have become unemployed as a direct result of a presidentially declared disaster.

SBA Economic Injury Disaster Loans - US Small Business Administration Injury Disaster Loans offer up to $2 million in assistance for a small business.

OnwardCA.org – One-stop resource for residents of California impacted by job loss due to COVID-19

File a State Unemployment Insurance Claim - Unemployment Insurance is an employer-paid program that provides partial income replacement when one becomes unemployed or has their hours reduced. Follow the link for eligibility requirements.

Richmond Revolving Loan Fund - The Revolving Loan Fund is a community-based program to foster local economic growth through the creation and retention of employment opportunities for Richmond residents. The program offers eligible applicants loans from a minimum of $5,000 to a maximum of $100,000.

Richmond Kiva Loan Program - Kiva is a small loan match program where you are required to raise to $1,500 on the Kiva crowdfunding website. The City will match funds raised dollar-for-dollar, up to $1,500. The maximum financing to your business under this program is $3,000.    

LifeLong Medical Care

We are here for you! Call (510) 981-4100 for COVID-19 Testing. Visit https://www.lifelongmedical.org/covid.html for more information.

¡Estamos aquí para ayudarle! Llame al (510) 981-4100 para pruebas de COVID-19. Visite https://www.lifelongmedical.org/covid.html para más información.

Please Support our Small Businesses in Richmond!

Restaurants and retail in Richmond have been particularly hurt due to closures or changes in their business operation during the COVID-19 pandemic. On June 5, 2020, the Contra Costa County Health Services released an update to the Shelter in Place Order to allow for outdoor dining. As Richmond Businesses begin to open, the City of Richmond City Manager’s Office, Economic Development Department, Richmond Main Street, and Richmond Chamber of Commerce are collecting an inventory of open businesses to help community members locate and support Richmond businesses. To find local restaurants and retail spaces, please explore the interactive map to find a business that is right for you. If you are a small business that is open or will soon open and are not included in the map, please fill out the following survey to have your business added to the map. This interactive map will be periodically updated.

If you have any questions about this map please reach out to Thomas Omolo, Management Analyst, City Manager’s Office, Economic Development by emailing thomas_omolo@ci.richmond.ca.us.

Richmond Promise Response to COVID 19

During this time of uncertainty, the Richmond Promise and our incredible college access partners are committed to supporting our college students and high school students through the summer as they transition to college and continue to pursue their dreams. 

Read below for key resources and the ways we are working together with partners to adapt our programming to virtually support Richmond college students. The Richmond Promise team is fully present and virtual. With any questions or requests for support, reach out to info@richmondpromise.org or call us at (510) 230-0422

Virtual Support for High School Seniors & College Students Through the Summer

Richmond Promise is offering virtual coaching to current high school 12th graders & current college students who may need support with their college enrollment process. We can assist students who need supporting completing to-do list items for their college portals, financial aid, or enrollment to our local community college institutions. 
Students can sign up for an appointment here: https://bit.ly/rpvirtualsupport or contact our Outreach Team:

• Miguel Molina: mmolina@richmondpromise.org (530) 794-8326
• Ana Perez: aperez@richmondpromise.org (510) 775-1067

Richmond Promise Scholar Support

Do you know a Richmond Promise college student in need? Since March 13th, we have provided students with support for groceries, computers and Wi-Fi access and travel home. If you know a Richmond Promise College Scholar who needs support, encourage them to fill out this form.  If you and your family have everything you need, please consider donating to our relief fund and helping us support our community by clicking here.

COVID FAQ for College Students, courtesy of the Northern California College Promise Coalition. Check out our RP Specific College Access Resource guide for the most up-to-date information on direct resources and supports within our community.

Solid Waste Services- Updates

Republic Services: https://www.republicservices.com/municipality/wccc-ca

Republic Services notified the City that On-Call Curbside Bagged Clean-Ups of Bagged Material and Bulky Household Items will resume beginning May 18th. To schedule an appointment please call (510) 262-7100.

RecycleMore (West Contra Costa Integrated Waste Management Authority)

RecycleMore staff is working remotely and are still available to answer questions via email. For more information visit, http://recyclemore.com/

Open Services:

• Mattress Drop-off at 101 Pittsburg Ave, Richmond, CA
• West County Household Hazardous Waste Facility

*Operating under regular business hours
Wednesday-Saturday 9:00 A.M. - 4:00 P.M. (closed for lunch 12 NOON -12:30 P.M.)
101 Pittsburg Avenue in Richmond
Please call (888) 412-9277 for more information

• El Cerrito Recycling Center- The El Cerrito Recycling Center, as well as the Household Hazardous Waste Collection is open with modified hours. For more information, visit https://www.el-cerrito.org/533/Recycling-Environmental-Resource-Center.

Suspended Services- Effective Monday, March 30th, until further notice

• Door-to-Door Household Hazardous Waste Collection for seniors and the disabled is temporarily suspended during the shelter in place.

• West County Resource Recovery- the Compost give-away on the first Wednesday of the month will be temporarily suspended during the shelter in place.

The City of Richmond, RecyleMore, and Republic Services continue to work hard to keep the community clean and safe, ensure high quality service with minimal service disruption while facing a unique challenge that requires a dedicated focus on public health and safety.  For more information regarding the available programs visit, www.ci.richmond.ca.us/1709/Waste-Recycling-Compost-Services.

Report Illegal Dumping

Watch the city's "How To" video for instructions on how to download the free City of Richmond app: https://youtu.be/i4W1wVvB9fw

• Upcoming Events

Award-Winning Summer Camps ACHIEVE and ELEVATE are Going Virtual

Join us for a summer of fun!

Spend the summer with your favorite recreation staff and teachers from Booker T. Anderson, Parchester, Nevin, Shields-Reid, May Valley, and the Rec Complex in a virtual camp setting!

Summer Camps will run from 10:00 A.M. to 4:00 P.M., Monday through Friday from June 15 - August 7, 2020. Grades eligible for camp are from Kindergarten through 6th grade.

AM: Campers will pick up activity packets at their local community center for online guidance (Zoom/Google) by school district teachers. PM: Campers will check in with recreation staff (Zoom/Google) for fun and engaging activities. Registered families will have a weekly schedule with instructions on how to navigate our fun and interactive camp.

Reminder: Due to the current health order we will not be providing on-site childcare this summer.  However, staff will be on-site at all community centers to answer questions by phone. Lunches will also be available at select centers. Activity packets can be done at home with or without internet access.  All Zoom classes can be listened in by phone as well.

Free walk-in registration at community centers starts Friday, May 22nd at 9:00 A.M. or you can register online for a $20 registration fee. Call (510) 620-6793 or visit http://online.activenetwork.com/richmond.

• Acknowledgements

Richmond Writes! Poetry Contest Survives COVID-19
The Richmond Writes! Poetry Contest has existed for the past ten years. Despite the coronavirus, this year will be no exception! And almost as if to spite the pandemic, this year’s topic was LAUGHTER. Over a dozen West Contra Costa County schools participated, and students submitted over 400 poems. The City of Richmond’s Arts & Culture Commission has sponsored this much-loved program for a decade and is happy to confirm that the program will go on.

Typically, the awards event would take place in mid-April, with students, families and friends flooding the City Council Chambers to hear the winners announced, see students recite their poetry, and to see them receive their awards from County Supervisor, John Gioia. Unfortunately, this much-loved event won’t take place this year, but students will still receive the Richmond Writes! awards and poetry books.

What is different this year?

• There will not be an awards ceremony due to shelter-in-place
• Gift cards for 1st, 2nd, and 3rd place awards will be mailed to the students’ homes instead of given out during the ceremony
• A copy of the poetry book will be mailed to each student’s home

Congratulations to all of the poets!  A list of the winners for the 2020 Richmond Writes! Poetry contest can be found at: https://www.ci.richmond.ca.us/DocumentCenter/View/53593/PRESS-RELEASE_RW_2020

• Bay Area Rapid Transit (BART) Update

• Community Development

Census 2020 is Underway!  Don’t miss being Counted!

The future of our communities starts with Census 2020. The Census count comes once a decade, to count every person living in the United States. Not only does the count determine congressional districting, it is also used to allocate critical funding for our communities for roads, affordable housing, schools, parks, and healthcare – which has been proved to be so essential for everyone during COVID-19 pandemic.

As of June 1, 2020, 63.2% of Richmond households have responded to Census 2020 –a 1.7% increase compared to May 12th. Two Richmond neighborhoods still have a self-response rate below 50% - Iron Triangle (48.8%) and North Richmond, including Shields-Reid (46.7%).

The following table has the response rate by neighborhood and the response rate growth in the last three weeks:

Table 1. Census 2020 response-rate by neighborhood in the City of Richmond as of June 1st.

Census Bureau. Response rate comparison between May 12th and June 1st 2020.

Map 1. City of Richmond.  Census 2020 Self- Response rate by census tract. June 1st, 2020.

Census Bureau. https://2020census.gov/en/response-rates.html#

Every person missed in the Census count is estimated to result in a $2,000/year loss in federal funds for communities. If Contra Costa County undercounts by 5%, it’s expected to lose $1.1 billion of funding over the next ten years.

If you haven’t completed your questionnaire, or want to assist your neighbors, family, or friends to complete their census, remember it can be done through one of the following options:

• Online. Click this link and start your questionnaire: https://my2020census.gov/

The census questionnaire can be responded to online in 12 languages, besides English.

• Phone. Every day from 4:00 A.M. to 11:00 P.M. on the following phone lines:

• English: 844-330-2020
• Spanish: 844-468-2020

Monday through Friday from 5:00 A.M. to 7:00 P.M. for the following languages on the following phone lines:

• Chinese (Mandarin): 844-391-2020
• Chinese (Cantonese): 844-398-2020
• Vietnamese: 844-461-2020
• Korean: 844-392-2020
• Russian: 844-417-2020
• Arabic: 844-416-2020
• Tagalog: 844-478-2020
• Polish: 844-479-2020
• French: 844-494-2020
• Haitian Creole: 844-477-2020
• Portuguese: 844-474-2020
• Japanese: 844-460-2020

• Mail. Since April 8th, if a household has not responded to their census, a paper census questionnaire will be mailed. Completed questionnaires, should be mailed to:

      U.S. Census Bureau
      National Processing Center
      1201 E 10th Street
      Jeffersonville, IN 47132

Please help us spread the word about Census 2020 to make sure we’re all counted! 

Last Saturday, May 30th, the mayors of Richmond, Tom Butt, and San Pablo, Arturo Vargas, joined the Census 2020 Caravan that went through neighborhoods with low response rates, including Belding Woods, Iron Triangle, North Richmond, Santa Fe, and Coronado neighborhoods. The caravan had the objective of promoting awareness and sharing the phone numbers and website link to complete the Census 2020 questionnaire.  The census caravan was done in collaboration with the City of San Pablo and supported by Community Development, Library, Community Services, and Richmond Fire Department staff.

Photos Courtesy of Eclipse Productions Photography and Filmmakers.

A video from the first Census 2020 Caravan through San Pablo and Richmond, is available in this link: https://www.youtube.com/watch?v=yoH1yjVk5l4

If you have questions, need assistance to respond to Census 2020, or have ideas on how to inform your neighborhood to respond Census 2020, please email beatriz_guerrero@ci.richmond.ca.us and provide a phone number to contact you.

¡El Censo 2020 está sucediendo! ¡No olvide contarse!

El futuro de nuestras comunidades empieza con el Censo 2020. El Censo se realiza una vez cada década, para contar a cada persona viviendo en los Estados Unidos. El conteo no solo define los distritos electorales, también se usa para determinar el presupuesto de nuestras comunidades incluyendo carreteras, vivienda accesible, escuelas, parques y acceso a la salud – algo que ha demostrado ser esencial para todas las personas durante la pandemia de COVID-19.

Al 1 de junio, 63.2% de los hogares han respondido al Censo 2020 en la Ciudad de Richmond – un aumento de 1.7% comparado con los datos del 12 de mayo. Dos vecindarios de Richmond se encuentran aún debajo del 50% de respuesta - Iron Triangle (48.8%) y North Richmond, incluyendo Sheilds-Reid (46.7%).

A continuación, se presenta una tabla con el porcentaje de respuesta de cada vecindario de la ciudad y el crecimiento de la tasa de respuesta en las últimas 3 semanas:

Tabla 1. Porcentaje de respuesta del Censo 2020 por vecindario en la Ciudad de Richmond al 1 de junio.

Census Bureau. Comparación de la tasa de respuesta entre el 12 de mayo y el 1 de junio.

Mapa 1. Ciudad de Richmond. Respuesta al Censo 2020 por zona censal al 1 de junio.

Census Bureau. https://2020census.gov/en/response-rates.html#

Cada persona que no sea contada en el Censo se estima que represente un costo de $2,000 al año en pérdida de fondos federales para las comunidades. Si el Condado de Contra Costa no cuenta al 5% de la población, perdería aproximadamente $1.1 mil millones de dólares de financiamiento en los siguientes 10 años.

Si no ha respondido su cuestionario, o quiere ayudar a sus vecinos, amigos o familiares a completar su cuestionario, recuerde que se puede realizar a través de las siguientes opciones:

• Internet. Dé click en este link e inicie su cuestionario: https://my2020census.gov/ El cuestionario del censo puede responderse en línea, en 12 idiomas, además de inglés.
• Teléfono. Todos los días de 4am a 11pm en los siguientes números:

• Inglés: 844-330-2020
• Español: 844-468-2020  

Lunes a viernes, de 5am a 7 pm, para los siguientes idiomas en los siguientes teléfonos:

• Correo. Si un hogar no ha respondido al censo, a partir del 8 de abril recibirá una forma por correo. Los cuestionarios completos deberán enviarse a la siguiente dirección:

      U.S. Census Bureau
National Processing Center
1201 E 10th Street
      Jeffersonville, IN 47132

¡Por favor ayúdenos a correr la voz sobre del Censo 2020, para asegurar que todos seamos contados! 

El sábado 30 de mayo, los alcaldes de Richmond, Tom Butt, y de San Pablo, Arturo Vargas, se unieron a la Caravana del Censo 2020 y visitaron áreas de las ciudades que tienen un porcentaje más bajo de respuesta, incluyendo los vecindarios de Belding Woods, Iron Triangle, North Richmond, Santa Fe y Coronado. La caravana tenía el objetivo de promover el Censo y compartir con las y los residentes los números telefónicos y el link de internet para que contestaran el cuestionario del Censo. La Caravana fue una colaboración con la Ciudad de San Pablo y apoyada por personal de Desarrollo Comunitario, Servicios a la Comunidad, Bomberos y la Biblioteca.


Fotos cortesía de Eclipse Productions Photography and Filmmakers.

Un video sobre la Caravana del Censo 2020 pasando por San Pablo y Richmond, se encuentra disponible en el siguiente link: https://www.youtube.com/watch?v=yoH1yjVk5l4

Si tiene dudas, necesita ayuda para responder el Censo 2020 o tiene ideas sobre cómo informar a su vecindario para que responda el Censo 2020, mande un correo electrónico a beatriz_guerrero@ci.richmond.ca.us y por favor incluya su número de teléfono para contactarlo(a).

• Information Technology

Transparent Richmond

Check out Transparent Richmond (www.transparentrichmond.org), the City of Richmond’s citywide open data and performance reporting system. The open data platform currently spans 11 city departments and contains over 300 datasets, visualizations, and performance measures, many of which feature monthly, weekly or daily updates.

Transparent Richmond aims to accomplish the following:

• Improve the collective understanding of all city services
• Automate performance data to help track and meet budget and service goals
• Leverage evidence-based analysis to develop innovative solutions that improve the quality of city services

The city plans to add more datasets and visualizations over time and invites the community to propose additional information for the site. To nominate new data and visualizations, visit https://www.transparentrichmond.org/nominate.

Social Media Statistics for this week

KCRT DATANET FOR THE WEEK

KCRT TV Channel 28 - NEW EPISODES OF CURRENT PROGRAMMING

KCRT aired Council and West Contra Costa Unified School District (WCCUSD) meetings.

Programming:
“Classic Movies” (Classic Hollywood Movies)                                     
“The Kamla Show” (Talk Show)                                                              
“Car Guy Channel” (Auto series)                                                            
“Sidewalks Entertainment” (Celebrity, Music, Lifestyle and Arts) 
“The Jet Set” (Travel)                                                                   
“Creature Features” (Horror Movies)                                         

All of the above shows have encore runs throughout the week.
You may find the full schedule at http://www.ci.richmond.ca.us/3176/Schedule

• Internal Services 

Finance

Fiscal Year (FY) 2020-21 Budget Development
This week, staff presented to the City Council at its June 2, 2020 meeting a detailed listing of vacant positions and actions to be taken on them (freeze or hire); and, four budget balancing proposals. Each proposal was drafted with the $15 million cost savings (approved on May 26, 2020) as the starting point. Then, other measures from the buckets “Meet and Confer with Bargaining Units” and “Items to Consider After Exhausting Others” were added to reduce the $29.5 million deficit to zero. During a special meeting on June 9, 2020, the City Council will provide direction on which vacant positions to freeze or hire and direction on the budget balancing proposal to be implemented.

Also, this week, staff hosted community budget meetings during which attendees were provided with information on the City’s budget process and, current status of the budget and next steps. The presentation was followed by a question and answer session that allowed members of the community to have dialogue with staff.

Open Requests For Bids/Request For Proposals:   

• Public Works

Abatement:
Abatement crews performed weed abatement on various public right of ways and city-owned properties, and removed debris and graffiti from various locations throughout the City.
                        




Right of Ways & City Lot Maintenance

Terminal 1 Maintenance

Illegal Dumping & Graffiti Abatement

Facilities Maintenance:
Building Trades Worker and Carpenters responded to various after hours board ups throughout the City for private businesses.

After Hours Board Ups

Stationary Engineers performed daily pool maintenance, daily Civic Center Plaza boiler inspections, replaced the air filter on the furnace block at the Shields Reid Community Center, cleaned the heater coal and replaced air filters at the Museum, repaired the air handler at the Art Center, fixed the pool vacuum at the Swim Center, repaired a gutter at the Main Library, and assisted with business board-ups.

Museum Air Handler Maintenance

Utility Workers are continuing to sanitizing areas multiple times a day, raised the Diversity Celebratory flag, removed graffiti from the Main Library doors, cleaned the carpets at the Main Library, waxed floors at the Senior Center, and serviced 29 City-owned facilities.

Senior Center Floor Waxing

Council Chambers Set-Up

Parks and Landscaping:

General fund crews mowed parks, removed debris from the west side parks, performed irrigation repairs at; Nicholl, Martin Luther King, Jr. and Atchison parks, weed whacked the Mendocino Playlot, removed illegal dumping from the Booker T. Anderson parking lot, general maintenance on the Macdonald Avenue medians, performed median maintenace on Carlson Boulevard from Broadway Avenue to Cutting Boulevard, weeded pathways, started weeding on Valley View Road, maintenance at the Recreation Complex, cleared weeds from the hillside on Valley View Road, weed removal at multiple area throughout the City, repaired play equipment at Hilltop Green Park, and cleared the sitting area at South 55th Street and Creely Avenue.

Recreation Complex Maintenance

Valley View Road

Tree crews cut or removed trees on:  12th Street, 37th Street, Berk Avenue, Chanslor Avenue, Clinton Avenue, Fran Way, and Van Fleet Avenue

Tree Trimming on 37th Street

Marina District crews continued maintenance of all parks and parking lots, removed litter throughout, string trimmed weeds along the Bay Trail from Barbara J. Vincent to Shimada Parks, filled low areas with decomposed granite, pruned shrubs, cut lawns at the parks, and removed weeds from barbeque and picnic areas.

Decomposed Granite

Hilltop District crewscontinued general maintenance around the business area, removed debris from all parks, completed weed abatement at Country Club Vista Park, started weed abatement on the Richmond Parkway from Parr Avenue to the causeway, continued weed abatement on Blume Drive and repaired fencing at Hilltop Lake Park.

Fence Repair Hilltop Lake

Richmond Parkway Maintenance

Pavement Maintenance:
Paving crews completed patching on San Benito Street, addressed complaints, and worked from the outstanding pothole list.

San Benito Street Patching

Street Sweeping crews swept the following Neighborhood Council districts on the first Monday through Friday in; Parchester Village, Hilltop Bayview, Hilltop Green, Fairmede/Hilltop, Carriage Hills North, Carriage Hills South, El Sobrante Hills, Greenbriar, Hansford Heights, Via Verde, San Pablo Dam Road, Bristole Cone, May Valley, Vista View, and Clinton Hill I.

Traffic Signs and Lines staff fabricated 29 signs, installed 7 signs, installed a pole, repaired signs, and painted white pavement markings in various locations.

Pavement Markings

Sign Installation

Water Resource Recovery Department

Macdonald & Virginia Wet Weather Improvement Projects
Local contractor is continuing work on this project. See pictures and descriptions below.

Local contractor is removing an old abandoned
manhole while digging a trench on 25th Street.

Local contractor is installing
new sewer main on 25th Street.

Local contractor is setting up traffic
control on Macdonald Avenue at 25th Street.

SCADA Upgrade Project
Calcon Systems, Inc. is approximately 66% complete; they are working on the site process and instrumentation and have set up the SCADA monitor in the Plant Operations room.

SCADA system overview of Richmond’s Lift Stations

SCADA contractor Calcon’s screenshots demonstrate the system providing operating information and control for liquid and solid processes at the Richmond Wastewater Treatment Plant.

Sewer Lateral Grant Program
The City of Richmond’s Water Resource Recovery Department administers the Sewer Lateral Grant Program. The program reimburses eligible homeowners in the Richmond Municipal Sewer District (RMSD No. 1) for some of the cost to replace their sewer lateral.

The program is open and accepting applications for the 2019-2020 Fiscal Year. 

For more information about the Sewer Lateral Grant Program, please visit www.ci.richmond.ca.us/2130/Sewer-Lateral-Grant-Program or call (510) 620-6594.

1. Richmond Promise

Become a Richmond Promise Mentor!

Interested in supporting a Richmond student through college? Richmond Promise is expanding its mentorship program and seeking individuals who can support our Scholars in their academic, personal, and career success.

Building on the success of our 2018-19 mentor pilot program, we aim to match mentors and mentees for the 2020-21 academic year. This goal is dependent on mentee/mentor interest and mutual fit.

The time commitment for mentors is approximately one hour per month starting in August 2020 with a minimum of a one-year commitment. If the mentee is based outside of the Bay Area, the interaction will be virtual.

If you're interested, please complete the mentor interest form at http://bit.ly/richmentor20

For questions, email bquarles@richmondpromise.org 

Thank you for keeping up with the activities in the City of Richmond.  Feel free to contact me if you have any questions or comments about these or any other items of interest to you.

Thank You!

Laura Snideman
City Manager
City of Richmond
450 Civic Center Plaza
Richmond, California 94804
(510) 620-6512

You can sign up to receive the City Manager’s weekly report and other information from the City of Richmond by visiting: www.ci.richmond.ca.us/list.aspx

See below for options to connect with the City of Richmond.

Connecting with the City of Richmond

Using the City of Richmond Mobile Application:
The City of Richmond mobile app provides Richmond’s community members with one-stop access to City services and information via mobile devices. The app allows quick and real-time reporting of neighborhood-related issues; viewing the City’s events calendar; finding addresses and phone numbers of local businesses, city departments and council members.  The City of Richmond’s mobile phone app is available on the Apple App store and Google Play store.

We welcome your comments at webservices@ci.richmond.ca.us

To contact us by phone:

The City’s website (http://www.ci.richmond.ca.us/) provides a department and staff directory at http://www.ci.richmond.ca.us/Directory.aspx.

If you’re not sure which department you need to contact, we encourage you to phone the City Manager’s office at (510) 620-6512.

Using the CORConnect Application on the City’s Website:
You can use the CORConnect button on the City’s website (http://www.ci.richmond.ca.us/) to report any comments, questions or concerns regarding the work being done by City staff.  The CORConnect issues go directly to the responsible department, and the city manager reviews reported issues on a regular basis to determine if City staff members are responding appropriately.  If you do not feel that you have received a satisfactory response, please contact the City Manager’s Office at (510) 620-6512.
To access CORConnect select the CORConnect button on the homepage of the City website.

Alternatively, you can select the COR Connect button on any other webpage on the left hand side of the page.

On the next screen under Report an Issue select Report Issue/Concern to create a report or Search Issue/Concerns to look up a previously reported issue.  You can also look up previously submitted issues to check on the current status if you provided you name, phone number or email when you submitted it. 

On the page, you can also look up information on a parcel, see permits issued and look up business license information.  If you have a current business license you can pay to renew it online with a credit card.
The recommended browsers are: Microsoft Edge, or Microsoft Internet Explorer version 11 using the compatibility mode. It can be found in the upper right corner of Internet Explorer: click on the "gear" icon and select Compatibility View Settings, then add the site to the list and click "Close".

The City of Richmond is looking forward to feedback from the community on CORConnect. We welcome your comments at webservices@ci.richmond.ca.us